Refund policy

Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. A pro-rated refund will be issued for the unused portion of the service. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer’s account must be in good standing

If the conditions listed above are not met, we reserve the right not to issue a refund.

Non-refundable Services

Domain Name Registration
Transfers or renewals of domain name registrations;
Fees for recovery or reactivation of domain names;
Dedicated IP Addresses;
SSL Certificates;
Any Services purchased or acquired at a reduced fee or on promotion; or
Any fees paid by you to self-hosted WP for providing non-service related support.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form

This document was last updated on May 20, 2020

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